Return policy

If you want to exchange or return your order, the article has to be complete and unused (including the price-tag) and the packaging has to be undamaged. Not all articles can be returned: furniture, food and swimwear cannot be returned. 

Exchange
You can order a new item in the webshop and return the article(s) you want to exchange. Then you choose for "prepay". Any difference will be settled by us after we received the article(s). Always add the invoice and return form to the package, please indicate it concerns an exchange.

Returns
You can return the item(s) you don't want to have. After we received the article(s) you will receive the refund (we do not use coupons). Do always add the invoice and return from to the package, please indicate the reason for return and inscribe your name and bank account number. For questions please contact us at: info@couvaloup.com

Repayment terms
Payment with iDeal or prepayment: within 10 working days after receiving your return. Credit Card payment: within 3 weeks after receiving your return.

The shipping costs of returning an item are for your own account.

Return Address
COUVALOUP POVENCE Lifestyle Webshop
Langstraat 24-26
2242 CD Wassenaar
The Netherlands